Contact us

General Enquiries

3 City Place
Beehive Ring Road
West Sussex
Tel: 01293 613555
Fax: 01293 613535

Click here to download directions and a map

Customer Care

For product related enquiries call or email Novo Nordisk Medical Information and Customer Care Centre.


Telephone Customer Care*

Tel: 0845 600 5055 (8.30am to 5.30pm weekdays and Bank Holidays)

*Calls are charged at a local rate and no other costs are incurred by the caller.  Calls may be monitored for training purposes.


Email Customer Care

If you are a member of the public and wish to contact us by email, please click here

If you are a UK healthcare professional and wish to contact us by email please click here

If you are a UK healthcare professional and wish to order a publication please complete an on-line request form 


We regret we are unable to provide individual medical advice.  In these circumstances individuals should contact their doctor, nurse or pharmacist. 


Adverse events

Adverse events should be reported. Reporting forms and information can be found at or search for MHRA Yellow Card in the Google Play or Apple App Store.

Adverse events should also be reported to Novo Nordisk Limited (telephone Novo Nordisk Customer Care Centre 0845 6005055). Calls may be monitored for training purposes.



Data Protection Disclaimer:

Novo Nordisk considers the protection of your personal data and privacy a very important matter. We seek to adhere to all privacy laws and enforce clear policies on protecting personal information. If you want to know more about how we handle your personal data please visit our website's Privacy Policy.



This page is intended for members of the UK public

UK20NNG00019 Date of prep June 2020


This is the Novo Nordisk Automated On-demand Medical Information (NAOMI) chat service we provide as part of our Medical Information Services within the UK.

NAOMI can provide information about Novo Nordisk products in response to questions from UK healthcare professionals based primarily on the Summary of Product Characteristics (SmPC) and from UK patients/carers mainly based on the Patient Information Leaflet (PIL).

NAOMI is an automated system and is available 24 hours a day. Please note, this does not provide a live link to UK Novo Nordisk Medical Information.

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