Contact us

Customer Care

For product related enquiries call or email Novo Nordisk Medical Information and Customer Care Centre.

Telephone Customer Care*

Tel: 0845 600 5055 (8.30am to 5.30pm weekdays and Bank Holidays)

*Calls are charged at a local rate and no other costs are incurred by the caller.  Calls may be monitored for training purposes.

Email Customer Care

If you are a member of the public and wish to contact us, please click here

If you are a UK healthcare professional and wish to contact us, please click here.

If you are a UK healthcare professional and wish to order a publication, please complete an on-line request form 

We regret we are unable to provide individual medical advice.  In these circumstances individuals should contact their doctor, nurse or pharmacist. 

Adverse events

Adverse events should be reported. Reporting forms and information can be found at or search for MHRA Yellow Card in the Google Play or Apple App Store.

Adverse events should also be reported to Novo Nordisk Limited (telephone Novo Nordisk Customer Care Centre 0845 6005055). Calls may be monitored for training purposes.


Try our chat service

Meet Naomi, our Automated On-demand Medical Information (NAOMI) chat service. NAOMI is an automated system and is available 24 hours a day. Please note, this does not provide a live link to UK Novo Nordisk Medical Information.

Report suspected misconduct

Employees and external stakeholders have the possibility of reporting suspected misconduct securely and confidentially through the Compliance Hotline, which is the reporting function in Novo Nordisk.